IT Business Analyst, Digital Consumer Experience

Making the everyday extraordinary 
Fiskars Group’s purpose is to make the everyday extraordinary. With our family of lifestyle brands including Fiskars, Gerber, Iittala, Royal Copenhagen, Waterford, and Wedgwood, we want to create a positive, lasting impact on our quality of life. Our products are available in more than 100 countries and we employ around 7,900 people in over 30 countries. Please visit us at www.fiskarsgroup.com for more information. 


Fiskars Group’s IT unit is looking for a

IT Business Analyst, Digital Consumer Experience

This role is both analytic and creative. The IT Business Analyst of Digital Consumer Experience (CX) will analyze and interpret consumer behavior related to an interactive digital experience. 

You will responsibly test the architecture of a digital experience, taking it from concept to launch. Conceptualizing, designing and beta testing digital interactions are key to this role. You will be primarily focused on user experience (UX) and website experiences – but must have the ability to reach beyond web to cover all digital experiences that may encompass how a consumer interacts with our brands. Therefore, experience and understanding especially from a consumer brand environment is a distinct plus.

The role includes: 

  • Setting up and carrying out consumer usability testing
  • Define the overall consumer objectives and journey
  • Analyze consumer usability and search data to generate consumer insight
  • Developing information architecture
  • Developing meta data taxonomies that make sense in a digital experience
  • Developing interactive prototypes
  • Creating an interaction design
  • Building design interfaces

Understanding UX across multiple digital devices is critical. You must be an organized yet creative thinker with a good sense of the overall goal of the digital experience and then able to develop the road map to achieving it. 

You preferably have at least a bachelor level degree, and a strong UX and CX background. Experience of working with Agile methodologies, and clear view on how to facilitate and run CX projects. We expect you to have 3-5 years of experience of working with UX and CX projects.

You are an excellent verbal and visual communicator, with the flexibility and patience to try new things. You are known for your ability to solve problems in creative ways. You understand the way consumers use a particular digital product. You will be tasked with finding a way to answer, “Should we do that? and Why?” when it comes to digital experience design. 

You enjoy working in an international organisation and communicating with colleagues at all levels of seniority in different teams and cultures. At Fiskars Group, we create value through strong brands, innovative products and unique design. We offer you the opportunity to develop and grow in a dynamic, enthusiastic and highly professional team.

The job can be located in our HQ in Helsinki, Finland, in Barlaston, UK or in Middleton, US. You will report to our Helsinki based Fiskars Group Digital team lead. 

For further information, please contact Fiskars Group Digital team lead, Donal McAteer, donal.mcateer@fiskars.com

Please send your application with salary expectations via the link below before May 5th, 2019. We look forward to receiving your application. 

Applying starts: 2019-04-16 10:00 UTC +03:00Applying ends: 2019-05-05 23:59 UTC +03:00
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